After-sale service is the integrity and responsible idea that a corporate present to our customer, a perfect service system is the fundamental for our long-term development. In order to provide our customer with thoughtful service when using our product, we established a perfect after-sale service system.
A good supplier not only provide quality product, but also perfect service both pre-sale, in-sale and after-sale. Here our company provide the following service system for you:
1. Pre-sale: welcome your inquiry, answer your questions and doubts, recommend you suitable machine, send you quote, etc.
2. In-sale: update you about the machine’s manufacturing, take picture and video for you when machine finished, welcome you to our factory to test the machine, arrange the shipping of the machine, etc.
Warranty: we provide one year warranty period since commissioning and installation without human contact.
When machine finished, if you need us to install and train for you, we will send one of our engineer to your site when machines arrives at your factory, but the round-trip ticket, local accommodation and food, transportation should be paid by you, and you will pay the allowance of USD100/day/person.
Maintenance: if the machine has problem that you can not solve, pls contact us by phone or email, we will reply you within 24 hours, first, our engineer will guide you how to solve the problem by email and video, if you still can not solve it, we will send a engineer to your side to solve the machine to you,but the relevant fees will be borne on you.
Order from us, you will get good quality and thoughtful service together.
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